Welcome to the Infinitia FAQs page. Here you’ll find answers to our most common customer questions about crystals, sizing, returns, shipping, and first-time discounts.
1. Can I wear the jewelry in water?
Everyday exposure—like washing your hands or wearing it in light rain—won’t affect its shine. However, to prolong its lifespan, avoid extended soaking, saunas, or contact with chlorinated water.
2. How do I clean and care for my jewelry?
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Gently wipe each piece with a clean, soft cloth.
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Avoid direct contact with chemicals (perfume, cleaning agents) or soaking.
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When not wearing your jewelry, store it in its box to prevent scratches and tangling.
3. Where can I watch your packing videos?
Follow us on TikTok @Infinitiajewelry for the full behind-the-scenes packing and unboxing process!
4. What if my bracelet doesn’t fit or I’m not happy with it?
We offer a fair and transparent return policy:
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✅ Damaged in transit: If your bracelet arrives broken or defective, email us with clear photos within 48 hours.
→ We’ll resend a new one or issue a full refund – your choice. - ✅ Wrong item received: If you receive the wrong product (confirmed by order records), we’ll cover return shipping and send the correct item.
- ❌ Change of mind: We can’t accept returns if you simply don’t like the color, size, or design – unless it was our mistake.
- ❌ Shipping delays: We are not able to refund due to courier delays, but we’ll support you with full tracking info.
5. Do you ship internationally? How long will it take to receive my order?
Yes, we ship to:
USA, UK, Canada, Australia, Germany, France, Italy, Austria, Poland, Spain, and the Netherlands.
- All orders ship within 48 hours.
- Each bead is carefully selected, and each bracelet is handmade.
Estimated delivery times:
Shipping to most countries takes approximately 8–12 days.
For more details, see our [Shipping Policy].
Let us know if you have more questions. We're always here to help at support@infinitiacrystal.com.
